Terms of Use and Privacy Policy

Terms of Use

1. Before using the website of LTD "MM & Company" (registry no. 40203209720, legal address: Aleksandra Čaka 74-8, Riga, LV-1011, Latvia / actual address: Dzirnavu Street 3A, Riga, LV-1010) at www.secretgarden.ee, please carefully read these terms of use for the website www.secretgarden.ee (hereinafter - the terms).
2. The website www.secretgarden.ee directly describes the website created by LTD "MM & Company," which is www.secretgarden.ee, and all the information and materials contained within it.
3. By visiting the website www.secretgarden.ee or using the information about goods and services provided there, you agree to these terms personally or on behalf of the person you represent.
4. If you do not agree with these terms, please do not visit or use the website www.secretgarden.ee without using the services and information provided there.
5. Please be informed that the purpose of processing the information (including personal data) entered on the website www.secretgarden.ee by LTD "MM & Company" is to provide the services mentioned there and offer discounts for using the website www.secretgarden.ee.
6. LTD "MM & Company" has the right to unilaterally change the content and terms of use of the website www.secretgarden.ee at any time. Such changes will take effect after they are published on the website www.secretgarden.ee.
7. From the moment you start using the website www.secretgarden.ee or perform any actions on the website, it is understood that you have familiarized yourself with the terms in effect at the time of use and agree to follow them. Some users of the website are obliged to regularly review the rules and take timely note of any changes. If you do not agree with the terms, the use of the website is prohibited.
8. Users of the website www.secretgarden.ee have the right to use the opportunities and services offered there at the price in effect at the time of offering the respective service. LTD "MM & Company" has the right to change the prices displayed on the website www.secretgarden.ee and/or create new payment services at any time.
9. To become a registered user of the website www.secretgarden.ee, you must follow the registration procedure set out on the website www.secretgarden.ee.
10. All registered users of the website www.secretgarden.ee are obliged not to disclose their access data to others. A user profile is registered on the website www.secretgarden.ee (including goods and services purchased with a different username and password).
11. The user of the website agrees to receive information from the website www.secretgarden.ee in various ways.
12. LTD "MM & Company" is not responsible for any costs or damages arising from the use of the website www.secretgarden.ee.
13. In case of uncertainty regarding the completion of document forms posted on the website www.secretgarden.ee, please contact the contact person indicated on the website www.secretgarden.ee.
Use of services provided on the website www.secretgarden.ee.
14. You must always act in accordance with the procedures indicated on the website www.secretgarden.ee.
15. Do not misuse the information posted on the website www.secretgarden.ee. The services offered online can be used strictly in accordance with the applicable laws. LTD "MM & Company" has the right to suspend or terminate the provision of services if the shipment does not comply with the terms of use of the website www.secretgarden.ee.
16. If LTD "MM & Company" or a person acting on its behalf requests changes to a registered shipment that has not been fulfilled, please note that changes can be requested by sending an email to info@secretgarden.ee. For inquiries, you can call the phone number indicated on the shipment on the website www.secretgarden.ee: +37 (253) 44 11 22.
17. If LTD "MM & Company" identifies errors and/or inaccuracies or deficiencies in the prices of goods on the website www.secretgarden.ee, it has the right to unilaterally cancel the contract until payment for a specific good is made. In exceptional cases, LTD "MM & Company" may terminate a remote contract if it was concluded by abuse, fraud, or force; if defective goods were delivered; if excessive damage was caused by either party; due to the depreciation of goods, and in other cases specified in regulatory acts.
18. Using the website www.secretgarden.ee does not grant ownership rights to the content, only the right to access it. It is prohibited to use the content posted on the website www.secretgarden.ee unless authorized by the content owner in accordance with the law or otherwise. These terms do not grant the right to use any trademark or logo found on the website www.secretgarden.ee. It is prohibited to remove, obscure, or modify any notices visible on the website www.secretgarden.ee or directly transmitted through the website www.secretgarden.ee.
19. The website www.secretgarden.ee directly displays the content and description of goods, as well as other information that is the property of LTD MM & Company.
20. In connection with the services used, LTD "MM & Company" has the right to send notifications, reminders about started but unfinished services, and other information to the entered email address. Therefore, LTD "MM & Company" has the right to send information, including direct call forms, to the address of www.secretgarden.ee and news, discounts, and promotions from LTD "MM & Company" partners. You have the right to opt out of receiving new updates by changing this information in your user profile, unsubscribing from the newsletter, clicking the link in the email, or sending the information to the email address: info@secretgarden.ee

Secretgarden is committed to protecting the privacy of its clients and users. In line with this, we have developed the following privacy policy principles, which address the collection, use, disclosure, transmission, and storage of client data. Our online activities comply with all relevant actions and applicable European Union regulations and the laws of the Republic of Estonia. Please take a moment to familiarize yourself with our privacy principles.

General Provisions

This privacy policy governs the principles of personal data collection, processing, and storage. Personal data is collected, processed, and stored by the data controller LTD "MM & Company" (hereinafter - Secretgarden).
A data subject, within the meaning of this privacy policy, is a client or another natural person whose personal data is processed by the data controller.
A client, within the meaning of this privacy policy, is anyone who purchases goods or services from the data controller’s website.
The data controller follows the data processing principles set out in the legislation, including processing personal data legally, fairly, and securely. The data controller can confirm that personal data has been processed in accordance with the provisions set out in the legislation.

Collection and Use of Personal Data

Personal data refers to information that can be directly or indirectly associated with you as an individual, which Secretgarden collects and processes for the performance of a contract with the individual or for contacting them, as well as for fulfilling obligations arising from the law.
The collection of personal data from regular customers may occur in the following ways:
- by providing contact information (including your name, personal identification code, postal address, phone number, email address, preferred method of contact) on our website or elsewhere (e.g., stores);
- by using the website, customer account information, or cookies;
- when making a purchase or placing an order in our store or online shop, storing personal contact details or preferences regarding purchases (Secretgarden may request individuals to voluntarily provide personal data and information on certain pages of the website. Required personal data may include name, address, postal code, email address, phone number, and other data);
- when submitting a request for installment payment.

Collection of Other Data

We also collect anonymized data – information that cannot be directly associated with any specific individual (such as gender, age, language preference, location).
We may also collect data on customer activities on our website. This data is aggregated and used to provide customers with more useful information and to understand which parts of the website, products, and services are of most interest. Aggregated data is considered anonymized data in this privacy policy.

Use and Retention of Collected Personal Data

With the collected personal data, we can notify customers about new products, promotions, and upcoming events at Secretgarden. A customer who does not wish to be on our newsletter list or receive notifications about products they may be interested in can remove themselves from the recipient list at any time.
We also use the collected personal data for delivering goods and fulfilling obligations taken on behalf of the customer.

By agreeing to the terms of the privacy policy, the customer grants Secretgarden consent to the automated processing of their data. You can always withdraw your consent through our website or by submitting a request in a form that can be reproduced in writing. The withdrawal of consent does not have retroactive effect.
To better serve the customer, Secretgarden may disclose information about individual users to third parties who provide services to Secretgarden and are contractually obligated to keep the shared information confidential. A third party may include, for example, a partner responsible for transporting goods sold in the online store or providing installment payment services.
Secretgarden will retain the customer’s personal data until the permanent customer contract is terminated. Data that Secretgarden is required to retain by law (e.g., accounting data) will be kept in accordance with the requirements set out in the legislation.

Modification of Collected Personal Data

The customer can view, modify, and update the personal data collected for identification and contact purposes in the "My Account" section on our website.

Protection of Personal Data

Secretgarden implements all necessary precautions (including administrative, technical, and physical measures) to protect the customer’s personal data. Access to modify and process data is restricted to authorized personnel only.
If you suspect that your personal data has been handled contrary to the description in this privacy policy or that your data may have been leaked to unauthorized individuals, please inform us immediately. This is the only way we can minimize the potential harm.
The customer has the right to request the cessation of their data processing, information about how their data is used, and the transfer of their data to themselves or a third party in a commonly used format. To prevent misuse of customer data and rights, requests must be submitted in a form where the applicant’s identity can be verified (digitally signed or signed in person at the office). We have the right to respond to such requests within 30 days.
Requests to stop data processing will be considered as a request to terminate the permanent customer agreement.

Security

All personal data obtained during visits to Secretgarden’s online store and purchase transactions are treated as confidential information. The encrypted data communication channel with banks ensures the security of the purchaser’s personal data and bank details.

Privacy Policy Terms and Changes

By starting to use our website or completing the permanent customer application, you confirm that you have read and agreed to these principles and conditions. We reserve the right to modify the general terms of the privacy policy when necessary, notifying all permanent customers, but we will do our best to keep our privacy policy updated and available for you on our website.

Final Provisions

These data protection terms have been drawn up in accordance with the European Parliament and Council Regulation (EU) No. 2016/679 on the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia, and the relevant laws of the Republic of Estonia and the European Union.